FAQ

Frequently Asked Questions

Ask us anything!

How do I book your gifting and design services?

Thank you for your interest in booking our services. We are excited to work with you and help you achieve your goals. To schedule a call, please follow these simple steps:

Click here to check out our calendar.
Select a date and time that works best for you.
Provide your name, email address and additional details about your inquiry.
Confirm your booking.

Once you have scheduled the call, we will send you a confirmation email with all the details you need to know. If you have any questions or concerns, please do not hesitate to contact us.

How much will it cost to curate a gift or book your design services?

As each client’s needs are unique, we work with you to understand your specific requirements and tailor our services to meet your goals and budget.

We offer a range of gift curation and design services, from creating custom gift boxes to designing branding and marketing materials, or helping with relationship management. Our pricing varies depending on the nature, scope, and requirements of each service being requested, as well as the materials and resources needed to deliver the highest quality outcomes.

To get a quote for our services, please book a discovery call with us via this link. During the call, we will discuss your needs and provide a customized quote based on your specific requirements and budget. We are committed to providing exceptional value and delivering high-quality results that exceed your expectations. We look forward to the opportunity of working with you to create something truly special.

What is your processing time?

Thank you for asking about our processing time for curated gifting, designs, and customized branding orders. We’re happy to provide you with the information you need. Typically, we fulfill orders within 7-14 days of receiving them. However, some orders may require additional processing time depending on their complexity, such as bespoke wedding stationery, which may require more time to produce. If your order requires additional processing time, we will clarify the details with you and keep you informed of the progress. Rest assured we will make sure your order is delivered within your desired delivery date.

Do you offer shipping and local delivery?

We are glad to inform you that we offer both shipping and local delivery options for your convenience. For domestic orders within the U.S.A, we offer shipping via UPS. Once your order is shipped, you will receive a UPS tracking number that you can use to track the delivery of your order. For clients in the Washington, D.C metropolitan area, we offer local delivery. Our flat rate for local delivery is $25. We strive to make the delivery process as seamless as possible for you and ensure that you never miss a delivery confirmation. You will be informed once your order is delivered.

Whether you choose shipping or local delivery, our team takes great care in ensuring that your order is delivered on time and in perfect condition. We use high-quality packaging materials and work closely with our shipping and delivery partners to ensure that your order arrives safely and securely.

When will my order arrive?

All orders are handled with care and given our utmost attention to ensure that they arrive within your desired delivery date. Once your order is confirmed and processed, we will provide you with an estimated delivery date and tracking details based on the shipping or delivery option you choose.

For domestic orders within the U.S.A, we offer shipping via UPS. Orders are usually delivered within 1-4 business days after shipping. Once your order is shipped, you will receive a UPS tracking number that you can use to track the anticipated delivery date of your order.

For local deliveries within the Washington, D.C metropolitan area, we make sure that you never miss a delivery confirmation. We will notify you once your order is out for delivery and inform you once it has been delivered.

Do you include invoices in shipped orders?

We do not include printed invoices within our packages. We believe in being environmentally conscious, and as part of our commitment to sustainability, we send all invoices electronically.

Once your order has been confirmed and processed, we will send you an electronic invoice via email. The electronic invoice contains all the necessary details related to your order, including the products or services purchased, the total cost, and any applicable taxes or fees.

If you require a printed copy of your invoice, you can easily print it from the email we send you. Additionally, all your order details and invoices will be available in your client portal, which you can access at any time.

If you have any questions or concerns about our invoicing process or need help with an existing order, please do not hesitate to contact us. We are always here to help.

What is your return policy?

We take pride in carefully curating and customizing unique gifts and products for our clients. Due to the personalized nature of our products, we cannot accept returns or exchanges. We understand that sometimes things happen, and we want to ensure that our clients are satisfied with their purchase. If there is an issue with the quality or customization of the product, we will work with our clients to find a solution that meets their needs. However, it is important to note that all purchases made at Omi Gifts & Designs are final and non-refundable. We appreciate your understanding and look forward to providing you with exceptional products and services.

Why do you need my personal information and will my information be secured with Omi Gifts & Designs?

We are committed to protecting the privacy of our customers’ information. The below privacy statement explains how we collect, use, and protect your personal information when you use our services.

1. Collection of Personal Information
We collect personal information that you provide to us, such as your name, address, email address, phone number, and payment information when you make a purchase or create an account on our website.

2. Use of Personal Information
We use your personal information to provide you with our products and services, to process your transactions, and to communicate with you about your orders or inquiries. We may also use your personal information to improve our website and services, and to send you marketing and promotional materials.

3.Protection of Personal Information
We take the security of your personal information seriously and implement appropriate measures to safeguard it. We use industry-standard encryption to protect your personal information during transmission and storage. We also limit access to your personal information to authorized personnel only.

4. Sharing of Personal Information
We may share your personal information with third-party service providers who assist us with our business operations, such as payment processing, shipping, and marketing. We require these third-party service providers to safeguard your personal information and to use it only for the purposes for which we share it.

5. Your Rights
You have the right to access and correct your personal information, as well as to request that we delete it. You may also opt-out of receiving marketing and promotional materials from us at any time.

6. Changes to this Privacy Statement
We may update this privacy statement from time to time to reflect changes in our business practices or legal requirements. We will notify you of any significant changes to this privacy statement by posting a notice on our website. If you have any questions or concerns about our privacy practices, please contact us at hello@omigifts.com

How can I subscribe to your mailing list?

Thank you for your interest in Omi Gifts & Designs! To subscribe to our mailing list and receive updates on our latest products and promotions, please fill in your details in the pop-up subscribe form.

As a thank you for subscribing to our mailing list, you will receive a complimentary discount of 10% off your first order with us. This discount will be automatically applied to your first order.

In addition to the discount, you will also receive exclusive promotions and early access to new products and services before they are released to the general public. We value our subscribers and are committed to providing them with the best possible service.

How can I unsubscribe to your mailing list?

We would be sorry to see you go, but to do so, you can simply click on the “unsubscribe” link at the bottom of any of our emails. This link will take you to a page where you can confirm that you want to unsubscribe from our mailing list. Once you’ve confirmed your decision, you will no longer receive any promotional emails from us.

Alternatively, you can also contact us at hello@omigifts.com and request to be unsubscribed from our mailing list. We will process your request as soon as possible and confirm once it’s been completed. Please note that you may still receive transactional emails, such as order confirmations and shipping notifications, even after unsubscribing from our promotional emails, as these are necessary for us to provide you with our services.

Where do I track the status of my order?

We make it easy for our clients to stay informed about their orders. As a valued client, you will be given access to our client portal, which contains all correspondence and status updates related to your order. Our client portal is designed to provide you with real-time updates on your order, including information on order processing, shipping or delivery updates, and any other pertinent details related to your order. You will be provided an email link to access the client portal. Once you are logged in, you will be able to view your order details and access all correspondence from us.

If you have any questions or concerns about accessing the client portal or need help with an existing order, please do not hesitate to email us at hello@omigifts.com

How can I contact your team?

We want to make it easy for our clients to get in touch with us, and we encourage you to reach out to us with any questions or concerns you may have.

If you need to contact us, you can reach us via email at hello@omigifts.com or fill out our inquiry form. Our team is dedicated to providing you with a diamond studded client experience, and we strive to respond to all inquiries as quickly as possible. Whether you have questions about our products and services or need help with an existing order, please do not hesitate to reach out to us. We are always here to help and are committed to providing you with the best possible experience.

You can also connect with us on Google and tag us on Instagram.